Terms & Conditions

Last updated: 25 October 2026 · version 2026-10-27b

1. Who we are

Zaags (“Zaags”, “we”, “us”) is a software platform operated by RUDLU Unipessoal Lda, a company registered in Portugal (NIPC 516730304, registered office 27A Rua da Bela Vista à Graça, 1170-058 Lisboa, Portugal, e-mail contact@zaags.app), operator of zaags.app, zaags.com and related websites. By creating an account or using any of our websites (including zaags.app) you agree to these Terms. If you do not agree, do not use the service.

2. What Zaags is (and isn’t)

Zaags provides software tools: a private AI workspace and a website builder that publishes bookable business websites. We provide the tools only. We are not a web-design agency, a marketing agency, a payment institution, an estate agency, an employer or a party to any agreement between a Designer and their client, between a business and its customers, or between an employer and its staff. The service is provided “as is”, without warranty that it will be uninterrupted or error-free.

3. Accounts and acceptance

You sign in with a Google account (or, for website owners, an e-mail link) and are responsible for activity under it, for the accuracy of the information you provide, and for keeping your access secure. You must be at least 18 and able to enter a binding contract. By continuing past the sign-in screen you accept these Terms and the Privacy Policy; we record the date and the version you accepted. We may suspend or close accounts that breach these Terms.

4. Designers

A “Designer” is an independent user who builds and hands over websites for third-party businesses. Designers are independent contractors — not employees, agents or partners of Zaags — and must not present themselves as such.

• The Designer alone is responsible for the design work: its quality, accuracy, timeliness, fitness for purpose, the content published, the rights to all text, images, logos and fonts used, and first-line support to the client.
• Any dispute about the design — quality, scope, delivery, revisions or refunds — is solely between the Designer and their client. Zaags is not a party to it and accepts no liability for it.
• Designers set their own fee (within the platform’s limits) and invoice and collect it directly from the client, unless a Designer expressly opts into Zaags/RUDLU Unipessoal Lda collecting that fee on their behalf, in which case RUDLU Unipessoal Lda issues the invoice as seller of record, settles with the Designer and handles the related VAT. Designers are solely responsible for their own tax, VAT and social-security obligations. Zaags keeps a platform commission as set out in the Designer Rule Book: the greater of €30 or 25% of the design price, capped at €125 per site; the Designer pays that commission to Zaags.
• Designers must accept and follow the Zaags Accredited Designer Rule Book (including its prohibited-content rules), which forms part of these Terms for Designers.

5. Site owners & clients

A “Site Owner” is the business a website belongs to.

• The Site Owner is responsible for the content of their website, for its lawfulness in their jurisdiction, and for their own dealings with their customers (bookings, orders, refunds, complaints). Zaags is not responsible for a site’s content, its bookings or its orders.
• Keeping a site online requires a yearly Zaags subscription (from €39.99/year), separate from any one-off design fee paid to a Designer. The design fee and the Zaags subscription are two separate payments to two separate parties.
• Entry plan with a discreet Zaags mention. The entry-level yearly plan may show a small, discreet “made with Zaags” mention or advert on the site; the ad-free plan removes it. The plan you chose is shown in your site’s billing settings.
• Where a Site Owner uses their own connected services (Google, Stripe, a mailbox, a WooCommerce store, Revolut, Moloni), those are governed by those providers’ own terms.
• Personal data your website collects from your customers (bookings, orders, enquiries, attendance records) is yours: you are its controller and we process it for you under our Data Processing Agreement, which you accept when you activate a business feature.

6. Payments, credits and your right of withdrawal

• Design fees are paid by the client to the Designer directly (see section 4), except where a site expressly opts into Zaags/RUDLU Unipessoal Lda collecting a shop’s payments or a design fee, in which case RUDLU Unipessoal Lda settles with the owner or Designer and handles the related VAT.
• Zaags subscriptions, credits and commissions are processed through our payment provider (Stripe). Prices are shown before purchase; taxes are added where applicable.
• Automatic renewal. Subscriptions are recurring: unless stated otherwise at purchase, they renew automatically at the end of each billing period (monthly or yearly, as selected) and the payment method on file is charged the then-current price until you cancel. You can cancel at any time from your account or by contacting us; cancellation stops future renewals and takes effect at the end of the current paid period, with no further charges. We give notice of any price change before it applies to a renewal.
• Flipbook. Flipbook Pro is a yearly subscription (€49, VAT included, up to 10 published flipbooks, auto-renewing); one book may instead be bought once (€14.90, hosted for 12 months). A flipbook you publish is reachable by anyone with its address unless you set a password, and you remain responsible for its content and for your rights in it, as for websites. AI-painted covers use credits at the price shown before you confirm.
• Zaags credits (used to run AI tools and paid features) have no cash value, never expire, are non-refundable once bought and cannot be exchanged for money. If an account is suspended, banned or terminated for a policy violation or other breach of these Terms, any remaining credit balance is forfeited and will not be reimbursed.
• Right of withdrawal (consumers). Under Portuguese Decree-Law 24/2014 and the EU Consumer Rights Directive, a consumer has 14 days to withdraw from a distance purchase. Credits and subscriptions are digital services that start immediately: at checkout you expressly ask us to start delivery at once and acknowledge that you thereby lose your right of withdrawal for that purchase. Credits are available the moment the payment is confirmed. Where the law still grants a refund, we honour it.
• Invoices. We issue invoices in accordance with Portuguese tax rules, showing IVA (VAT) where applicable, using the billing name, tax number and address you provide at the time of payment. Please enter these correctly before paying — we do not re-issue or amend an invoice afterwards.

7. Acceptable use

You must not use Zaags to build, host or facilitate anything unlawful, or the categories listed in the Designer Rule Book (illegal activity; content harmful to or targeting minors; adult content accessible to minors; gambling; weapons, illegal drugs or regulated substances without authorisation; hate speech or incitement; fraud, phishing or malware; counterfeit goods or IP infringement). Fake reviews are forbidden: testimonials and reviews you publish must come from real customers; AI-written sample reviews offered by the editor are labelled as samples and must be replaced before you present them as genuine. We may remove any site or content and suspend any account for a breach, at our discretion. If an account is banned or terminated for a policy violation, any fees already paid are non-refundable and any remaining credit balance is forfeited (see section 6).

8. Intellectual property and your content

You keep ownership of the content you upload. Zaags keeps ownership of the platform, its software and its brand. Once a site is handed over, the Site Owner owns their site’s content, and the Designer must respect that ownership.

Your content, your responsibility. You may upload, post or share only content you created yourself or are legally entitled to use. It is strictly forbidden to post or re-post photos, videos, text, music or any other material that is not yours or for which you do not hold the necessary rights. You are personally and solely liable for everything you publish and you indemnify Zaags/RUDLU Unipessoal Lda against any copyright, trademark, privacy or other claim arising from it (section 11). We operate a notice-and-action process in line with the EU Digital Services Act: if you believe content on the platform infringes your rights or the law, write to contact@zaags.app with the location of the content, the reason and your contact details; we will act without undue delay, inform you of our decision, and may suspend or terminate repeat infringers. We do not monitor content generally.

AI-generated content. Text, images, logos, video and voices produced by our AI tools are generated for you by third-party models. You are responsible for checking them before use, for labelling AI-generated images, video or voices where the law requires it, and for not using them to mislead.

9. Data & privacy

We process personal data in line with our Privacy Policy and applicable law (including the GDPR). Each user is responsible for having a lawful basis for the personal data they collect through their own site, employee-attendance tool or CRM, and for that site’s own privacy and cookie notices. Where we process such data for you, our Data Processing Agreement applies.

10. Liability

To the maximum extent permitted by law, Zaags/RUDLU Unipessoal Lda is not liable for: the acts, omissions or work of any Designer or Site Owner; disputes between a Designer and a client; the content, availability, bookings or orders of any published site; employment decisions taken using the attendance tool; lost profits or indirect or consequential loss; or failures of third-party services (Google, Stripe, AI providers, hosting). Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing here excludes liability that cannot be excluded by law, including statutory consumer rights.

11. Indemnity

You agree to indemnify Zaags/RUDLU Unipessoal Lda against claims arising from your use of the service, the content you publish, your breach of these Terms, or (for Designers) your dealings with your clients.

12. Termination and deleting your account

Either party may stop using the service at any time. You can delete your account yourself from My account: after a 7-day grace period everything we hold is erased, except billing records we must keep by law. We may suspend or terminate access for a breach of these Terms. Sites whose subscription lapses may be suspended or removed.

13. Changes

We may update these Terms; material changes are notified in the app or by e-mail, and the version number above changes. Continued use after a change means you accept it.

14. Governing law and disputes

These Terms are governed by the law of Portugal, and the competent Portuguese courts have jurisdiction, subject to any mandatory consumer-protection rules of your country of residence. Consumers in Portugal may use the electronic complaints book (Livro de Reclamações Eletrónico) and, in the event of a dispute, may turn to an alternative dispute resolution body — for example the CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo) or the centre competent for your area, listed by the Direção-Geral do Consumidor — or the EU online dispute resolution platform.

15. Listings marketplace — advertiser & user terms

These additional terms apply when you publish or browse property listings on Zaags Listings and form part of these Terms. By publishing a listing you accept them.

• Our role. Zaags Listings is an intermediary that only puts people in contact. We are not an estate agency, we do not take part in, verify or guarantee any sale or rental, and we are not a party to any agreement between advertisers and interested parties. Prices and details in a listing are the advertiser’s, not an offer from us.
• Do your own verification. We do not verify or guarantee any listing, advertiser, property or price. Interested parties should independently and fully verify everything that matters to them — the advertiser’s identity and right to advertise, ownership, licences, the property’s condition, price, energy certificate and legal status — and take professional advice before paying any money, deposit or signing anything. Never send money or personal documents based on a listing or message alone.
• Eligibility & registration. You must be at least 18. To publish you must register and provide the information we request (including your name and a tax number and billing country/address for invoicing); we may verify your identity and legitimacy and refuse or suspend the service if information is missing or false, or if a private account is used for professional activity.
• Accuracy & ownership. You warrant that every detail is true, accurate, complete and current, and that you are either the owner of the property or hold a valid mandate or contractual right from the owner (and any co-owners) to advertise it. You must keep the listing updated, comply with all applicable law, and be able to evidence that authority if we ask. You are solely responsible for your listing and for any loss arising from it.
• Photos & media. Images must show the actual property and its real current state, be relevant, and be free of watermarks, logos, framing, text or contact details; no collages, duplicates or unrelated images. Any AI-generated, virtual-staging or edited image must be clearly identified as simulated and shown alongside genuine photos. Do not upload images containing other people’s personal data (faces, vehicle plates); we may remove or blur them. We add a light “powered by Zaags” mark to listing images.
• One real property per listing. One listing per property; the correct operation type — sale or long-term rent only (no short-term, touristic or local-lodging rentals) — and the correct location. No duplicate, bait or fake listings, and no re-listing, churning photos/descriptions or other tricks to game ranking or trigger alerts. The exact address is required to place the property on the map even when you hide the address (which only shows an approximate ~500 m area publicly).
• Contact only through Zaags. Enquiries happen through in-app messaging — do not put phone numbers or e-mails in the listing. Respond to enquiries diligently; persistent non-response may be treated as harmful to the service.
• Prohibited content. No discriminatory, hateful, obscene, misleading, defamatory or unlawful content; nothing that reveals third parties’ personal data without consent; no false prices or deceptive claims; no scraping, bots, framing, deep-linking or automated copying of the marketplace, and no attacks on or overloading of our systems.
• Moderation, reporting & enforcement. We use automated and AI tools (including image safety checks and pattern detection) together with human review to keep the marketplace safe, and users can report a listing or a message to us. For a breach we may hide, restrict, quarantine or remove a listing and, with notice, suspend or delete your account, and ban an advertiser — blocking their e-mail from re-registering — and suspend all their listings, without compensation. You may ask for a human review of any automated decision. We may, but are under no obligation to, ask for proof of identity or ownership before restoring a quarantined listing.
• Content licence. You keep ownership of what you upload, but you grant Zaags a worldwide, sublicensable licence, for the maximum period allowed by law, to host, reproduce, adapt and publicly display your listing content, to add our watermark, to promote the marketplace, and to use listing data (including after a listing is removed) for valuations, price history, statistics and market references. You confirm you hold the necessary image, data-protection and intellectual-property rights.
• Fees, duration & refunds. Publishing costs Zaags credits (different pricing for individuals and professionals) and we never charge until a listing is actually published (after our checks). A listing stays live for a fixed period (currently 3 months) and then expires; editing a live listing costs nothing more and does not shorten its remaining time, but re-publishing an expired, withdrawn or suspended listing requires paying again. Credits are non-refundable once a listing is published, including if it is later withdrawn or removed for a breach. By asking us to publish immediately you consent to the service starting and lose the 14-day right of withdrawal.
• Liability. To the maximum extent permitted by law we are not liable for the accuracy or legality of listings, for users’ conduct or dealings, or for indirect or consequential loss (including lost profit, business or data), including losses connected with fraud or with our anti-fraud measures. AI-assisted features are best-effort and not a guarantee. This is in addition to the general liability limit in section 10.
• Data & law. We handle personal data under our Privacy Policy; a private advertiser’s public property information may be shown without their personal data. These Listings terms are governed by the same law and jurisdiction as the rest of these Terms.

16. Referral programme

A user who introduces a business to Zaags and passes it over for Zaags to design (“referrer”) may earn a referral fee of 25% of the design fee actually collected by RUDLU Unipessoal Lda for that site, once that fee has been paid. The fee is shown in the referrer’s dashboard, is paid against the referrer’s invoice (or receipt), and the referrer is responsible for their own taxes on it. A referral is not employment, agency or partnership; referrers must not make promises on Zaags’s behalf. We may change or end the programme for future referrals with notice.

17. Automated decisions

We use automated checks (content safety, fraud and abuse detection, payment risk, attendance anomalies flagged to an employer) to keep the service safe. Where an automated decision significantly affects you — for example a suspended listing or account — you can ask us at contact@zaags.app for a human review and explain your point of view.

18. Contact

RUDLU Unipessoal Lda — 27A Rua da Bela Vista à Graça, 1170-058 Lisboa, Portugal — contact@zaags.app. Contact form →